From the first WhatsApp message to your post-trip follow-up call — every step is owned by one named consultant. Here's exactly how it plays out.
Use the form, WhatsApp, or call the Deira office directly. Tell us where, when, how many of you, roughly what budget, and any special considerations (kids' ages, vegetarian, mobility, religious sites you'd like to visit).
⏱ Takes 2 minutesA senior consultant takes ownership of your file within an hour during UAE business hours. They'll introduce themselves on WhatsApp — this is the same person who'll quote, refine, confirm, dispatch and follow up post-trip.
⏱ Within 1 hour (business hours)Within 24 hours you receive a PDF: day-by-day plan, named hotels with category and review snippets, flight options across our airline partners, all-in pricing with VAT and a separate optional-add-ons section. No hidden booking fees.
⏱ Within 24 hoursSwap the hotel, extend by two nights, downgrade the cabin class — same-day re-quote. Once you're happy, a deposit (usually 30%) holds the inventory. Balance is due 7-14 days before departure depending on package.
⏱ Flexible — as many rounds as neededAriya, our in-house visa consultant, handles UAE, Schengen, GCC and CIS applications. Your e-vouchers, transfer details and driver-guide contact land on your phone 48 hours before departure.
⏱ Visa: 1-15 working daysA trip-time WhatsApp group is created so you, your driver-guide and your consultant are reachable in one tap. Forty-eight hours after you land back, your consultant calls — what worked, what didn't, what we'd change next time.
Trip + post-trip supportEvery quote line item shown upfront. No fine print, no "subject to" footnotes.
The first step costs nothing and takes two minutes.
